For controllers that don’t qualify for repair under warranty we offer a fixed price repair service.
The charges are in this table:
|Porter Range||Porter 5; Porter 10; Porter 40||20.00||30.00|
|Accessories||RBT hand control;DMR-203||10.00||25.00|
All prices quoted here are in UK Pounds, and include VAT. They do not include return carriage which depends on location.
We only charge for testing if we can’t find any problem with the controller.
If you need to return a controller to us please download and complete this returns form, this will give us the information we need, and it has our address on it.
Before we raise your hopes too high we should tell you that not all controllers can be repaired. We’ll do our best as we hate to see them scrapped but sometimes the damage is too extensive, and sometimes the smaller tracks on the board can get damaged when removing the relays and mosfets.
We try our best to hold parts for older controllers, but it is not always possible. If a controller is over 5 years old it may not be possible to repair it but we’re happy to take a look. We are unlikely to be able to repair controllers that are over 10 years old.
If we can’t repair your controller we offer a 10% discount off the purchase price of any replacement.
We aim to process out of warranty repairs within 14 days of receipt, although at busy times it may be longer than this.
When the controller is ready to be returned, we will email you an invoice with a link to our secure debit/credit card payment facility, or we can take your payment over the phone.
Customs warning for non-EU countries
To avoid import duty being charged by UK customs, it is very important to mark the parcel and returns form with “Faulty equipment of EEC manufacture, for repair. No commercial value”
You may need to fill in a customs form: declare the goods truthfully e.g. Motor speed controller. If you have to declare a value put a nominal value [£10] as the goods are faulty.
If you don’t do this then the UK customs may add on a heavy charge which we will have to pay and charge back to you.
Some countries may also have customs ‘temporary export’ forms, filling one of these in should speed the incoming customs clearance of the equipment when it is returned to you.