4QD - DC Motor Control
All controllers are covered by a warranty against defects in manufacturing for one year from the date of purchase.
For any repair under warranty we need:
We offer a fixed price repair service for our controllers. The charges are given below.
|Porter Range||Porter 5; Porter 10; Porter 40||20.00||30.00|
|Accessories||RBT hand control;DMR-203||10.00||25.00|
All prices quoted here are in UK Pounds (Sterling), and are VAT inclusive. They do not include return carriage which is payable in addition and depends on location.
If the returned item is not repairable, then a 10% discount will be given against a new controller.
If you have a problem, you should first contact support with details of your problem. Make sure you say exactly what controller model it is, and give the issue number.
If we agree the controller should be returned, then instructions for return are below.
Please download and complete the returns form with details of the problem, and include in the parcel with the repair.
If payment is required we will send you an invoice with a link to our secure debit/credit card payment facility, or take your payment over the phone.
To avoid import duty being charged by UK customs, it is very important to mark the parcel and any paperwork
Faulty equipment of EEC manufacture, for repair. No commercial value
You will need to fill in a customs form: declare the goods truthfully as, for instance, Motor speed controllers. You will probably have to declare a value - but clearly as the goods are faulty, the value is nominal only, maybe 2% of their listed price.
Failure to do this may cause the UK customs to add on a heavy charge - which we will have to pay and charge back to you.
Some countries may also have customs 'temporary export' forms. For example, South Africa does (P.T. 619 - 1986/87). Filling one of these in should speed the incoming customs clearance of the equipment when it is returned to you.
The address to which to send any returns is:
More detailed and model specific repair information is given here.