Ordering and Delivery

On-line Ordering

You may check out of the website using our secure shopping basket. Payment can be made by debit/credit card either via Worldpay, or via Paypal (if you have a Paypal account).

An automatic email is sent on receipt of order. A dispatch or confirmation email will be sent by the office within 1-2 days of order.

Please note that we do not charge your card until an order is ready to be dispatched.

Dispatch

Orders are normally dispatched within 1-2 days of order. There is a lead time of 3-5 days on some of the larger controllers, and you will be notified by email if this is the case.

Delivery

Area Order below £50.00 Order above £50.00 Delivery time

(working days)

UK £3.95 £5.50 1-2
Europe £6.00 £12.00 3-5
Rest of the world £10.00 £20.00 5-7

Orders of value up to £300 are usually sent via Royal Mail, and the delivery times for this service are shown above.

Orders of over £300 are usually sent by courier, and delivery times are faster than Royal Mail.

If your order is urgent, and you wish to pay for faster delivery, then please contact us to check availability and delivery options.

Trade Accounts

If you wish to set up a credit account with us, please ask. This facility is normally only available if you have ordered from us regularly.

Alternative Ordering Options

If you prefer not to order on-line, you may order using one of the following methods:

Email

You can email orders to the office at esales@4qd.co.uk. A payment link will be emailed to you to allow you to pay online by debit/credit card. For security reasons, please do not email any card details to us. 

Phone

You can phone us with your order on +44 (0)1487 450520. Office hours are 9.00 am – 5.30 pm (UK time), Monday – Friday.

 Via a Distributor

International customers may wish to order from their local distributor – please click here for our list of current distributors.

Cancellation and Refunds

If you wish to cancel an order, and it has not been dispatched, then your authorised payment will not be taken.

If you cancel an order after dispatch, then your payment will be refunded on receipt of the returned goods. Under the Consumer Contracts Regulations 2013 you have the right to cancel an order up to 14 days from the date of receipt of the order. Please refer to the full Terms & Conditions for details.

Missing Orders

Please allow 14 working days for orders to arrive in the UK and 30 for international orders. After that time you will be offered the choice of a full refund or replacement parcel.

VAT

We pay VAT on all UK and European orders where applicable. Please provide your EU VAT number if you are a VAT registered EU company and the VAT will be zero rated.

VAT is not charged for goods delivered outside the EU, but we maintain one price for each item on our website.

Import Taxes and Duties

Customers outside the EU may be charged import taxes and duties by their local customs office. It is the responsibility of the customer to pay any such charges.